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SHIPPING & RETURNS

Shipping Policy

1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

 

2) After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.

 

3) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

 

4) If there is any shipping issue with your package , you must contact Customer Support within 180 days after your order was placed.

 

5) Please click the "Confirm Delivery" button within 6 months (from the date of shipment). After that, the button will turn gray and cannot be used to get additional points.

Return & Exchange Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

 

How long do I have before making a return, and do I have to pay for shipping?

 

1. You have a max of 45 days to make returns. You must send back and postmark your return packages within 45 days after the purchase date. No returns made after 45 days from the purchase date will be accepted.

 

2. Shipping is free on your 1st return for any order. You must use the shipping label we provide (See "How do I make a return?" section for details), then send back and postmark the package within 45 days from the purchase date.

 

3. After you have already returned items from an order but would like to make additional returns for additional items, you must do so within 45 days of the purchase date. There are two ways:

 

① you can use the shipping label we provided and pay a $ 7.99 shipping fee , which will be deducted from your refund.

 

② you can use your own shipping method and at your own cost.

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